FAQ - Personal Assistant

Definitions for Personal Assistant

1. What is Personal Assistant?
2. What is a Calendar Owner?
3. What is a Trustee?
4. What does it mean to nominate a Trustee?
5. What's a "silent infuzion?"
6. Why does the User name & Email address column show a Trustee as *not registered*?

Calendar Owner/Trustee Set Up

7. How do I nominate a Trustee?
8. Does a Trustee have to be an Infuzer user?
9. How will I, a Calendar Owner, know if a Trustee accepts or declines my nomination?
10. What is the "Cancel" link for in the Modify Account column on the Trustees page?
11. What happens when I accept a nomination to become a Trustee?
12. If an Infuzer user has nominated me as a Trustee, can I nominate that user in return?
13. Is there a limit on how many Trustees I can nominate?
14. What happens when I decline a nomination to become a Trustee?
15. What happens if I change my mind after replying to the email nominating me as a Trustee? Can I reverse my decision?
16. I know that an Infuzer user nominated me to become a Trustee, but I haven't received the nomination email.
17. Why does my user name need to be the same as my email address?
18. Can I change the password I received in the nomination email?
19. How do I add a Calendar Owner?

Using Personal Assistant

Note -- For the Personal Assistant feature to function, it is necessary for both the Trustee and the Calendar Owner to be logged in to Infuzer.

20. How do I know if I am logged in to Infuzer?
21. What happens if I attempt to Infuze an event into a Calendar Owner’s calendar when they are not logged in?
22. How do I infuze events into my Calendar Owner’s electronic calendar?
23. Can I infuze events for premium services, such as AccuWeather forecast and sports schedules, with Personal Assistant?
24. How do I delete a Calendar Owner or Trustee and what is the difference between disabling and removing?

1. What is Personal Assistant?

Personal Assistant is a feature that allows you, as an Infuzer user and an electronic Calendar Owner, to designate and authorize someone (known as a Trustee) with the ability to infuze events from another location directly into your calendar. A Trustee can be an assistant, team member, family member, or trusted friend; or it can be your work or personal email account. It is an individual whom you trust completely to use discretion and thoughtfulness when it comes to your most precious commodity – your personal and professional time. Personal Assistant is unique in that it gives Calendar Owners and their Trustees a powerful and efficient communication tool that bridges and integrates scheduling of both personal and professional activities.

2. What is a Calendar Owner?

A Calendar Owner is an Infuzer user who designates and authorizes someone (known as a Trustee) with the ability to infuze events from another location directly into their electronic calendar.

3. What is a Trustee?

A Trustee is someone whom an Infuzer user designates and authorizes with the ability to infuze events from another location directly into the user’s electronic calendar.

4. What does it mean to nominate a Trustee?

Nominating a Trustee means giving administrative rights to that person to infuze events directly into your electronic calendar.

5. What's a "silent infuzion?"

This option is set by the Calendar Owner on the Your Trustees page. Once a Trustee has accepted a nomination, the Calendar Owner has the option to be alerted every time a Trustee selects an event to be infuzed into the owner’s electronic calendar.

• When the Allow silent infuzion* checkbox is unchecked, the Calendar Owner will receive an email every time the Trustee selects an event to be infuzed into the owner's calendar, and the owner must approve the event before it will be infuzed. When the owner has left Allow silent infuzion* unchecked, the Trustee will see "No" displayed in the Allow silent infuzion* column for that owner on the Your Calendar Owners page.
• When the Allow silent infuzion* checkbox is checked, the owner is willing to have events automatically infuzed without prior notification. When the owner has checked Allow silent infuzion*, the Trustee will see "Yes" displayed in the Allow silent infuzion* column for that owner on the Your Calendar Owners page.

6. Why does the User name & Email address column show a Trustee as *not registered*?

*not registered* is a reference assigned to a Trustee who has not yet downloaded and registered the Infuzer software. You may want to call and tell the Trustee about your nomination to be a Trustee. The Trustee's user name and email address will display and the status will change from "Waiting for authorization" to "Active" after the Trustee has installed Infuzer and accepted your nomination.

7. How do I nominate a Trustee?

To nominate a Trustee, go to your "my infuzer" on the Infuzer website. Under the Features heading, click Personal Assistant. Click the My Trustees link. Under the "Add new Trustee" heading, type the email address of person whom you want to add as a Trustee, and then click the "Add Trustee" button. A message will be sent automatically to the email address, inviting the person to become a Trustee. The Trustee's email address will also be used as their user name for the Infuzer website.

8. Does a Trustee have to be an Infuzer user?

A Trustee doesn't have to be an Infuzer user at the time of nomination. When a Calendar Owner nominates a Trustee, the Trustee receives an email with an invitation to become a Trustee and a request to activate an Infuzer account using an assigned username and password. The Trustee will use this user name/email address and password to log in to the Infuzer website in the future. This page also contains a button for downloading Infuzer. Clicking this button starts the installation of the software. After the Trustee has installed the Infuzer software, they will be an Infuzer user. After registering the new user can change/modify their password on the my account page.

9. How will I, a Calendar Owner, know if a Trustee accepts or declines my nomination?

When you nominate a Trustee, the Trustee receives an email nomination to accept or decline the right to infuze events into your electronic calendar. Whether the Trustee accepts or declines your nomination, you will receive an email notification informing you of the decision.

Note - The email confirmation or decline message will be sent to the email address you use as your username, please make sure you are currently using a valid email address as your username. To check your account details or to correct your email address, go to http://www.infuzer.com/IDC/home/account_edit.jsp

10. What is the "Cancel" link for in the Modify Account column on the Trustees page?

While you are waiting for a Trustee to respond to your nomination, there is a Cancel link in the Modify Account column for that Trustee on the Trustees page. If you want to withdraw your nomination, click the Cancel link. The Trustee is deleted from the page, and a message will be sent automatically to the email address, advising the pending Trustee of your action.

11. What happens when I accept a nomination to become a Trustee?

The Calendar Owner who nominated you will receive an email stating that you have accepted the nomination. As a Trustee, you will have administrative rights to infuze events directly into the Calendar Owner's electronic calendar.

12. If an Infuzer user has nominated me as a Trustee, can I nominate that user in return?

Yes, you can nominate that Infuzer user as a Trustee.

13. Is there a limit on how many Trustees I can nominate?

There is no limit to the number of Trustees that may be nominated.

14. What happens when I decline a nomination to become a Trustee?

The Calendar Owner who nominated you will receive an email stating that you declined the nomination. If you decline a nomination to become a Trustee, you will not receive administrative rights to infuze events into the Calendar Owner's electronic calendar.

15. What happens if I change my mind after replying to the email nominating me as a Trustee? Can I reverse my decision?

Yes, Infuzer permits you to reverse your initial decision. Simply retrieve the original nomination email and reply with your new decision. A message will be sent automatically, advising the Calendar Owner of your action.

16. I know that an Infuzer user nominated me to become a Trustee, but I haven't received the nomination email.

The Infuzer user may have entered an incorrect email address for you during the nomination process, or your email service provider may have delivered the nomination email to a junk or spam folder in your mailbox. If more than an hour has passed and you cannot find the nomination in any of your mail folders, contact the Infuzer user who nominated you. Verify your email address with the user and ask them to nominate you again.

17. Why does my user name need to be the same as my email address?

The intention of having your user name the same as your email address is to streamline the registration process and ensure that your login name is unique. Infuzer.com, LLC. needs to hold and use this information in order to verify your identity and provide you with the Infuzer service. We will not sell or share your email address or other account information with any third party marketers. We may, however, periodically send you important product updates, platform support information, enhanced features descriptions, critical functionality issues, etc. Refer to our privacy policy on the website for any additional questions regarding information collection.

18. Can I change the password I received in the nomination email?

Yes. The password in the nomination email is randomly assigned by the system for security purposes. Once you become an Infuzer user, you have the ability to change the password to your preference. To change a password, go to the home page on the Infuzer website. Under the "my infuzer" heading, click the "my account" link. On the account details page, click on the "Change account details" link. On the Manage your account details page, click the "change password" link. Fill out the form on the Change your password page and click the Update Password button.

19. How do I add a Calendar Owner?

You cannot add a Calendar Owner. You become a Calendar Owner automatically when nominating a Trustee.

20. How do I know if I am logged in to Infuzer?

After downloading Infuzer, a user automatically remains logged in, unless and until they delete their Internet cookies. There are two ways to determine if you are logged in. First if you are attempting to Infuze an event from a partner site, you will receive the "register for Infuzer" window, simply click on the login link and enter your username and password. Secondly, if you visit infuzer.com log in to the yellow box located on the right side of the Infuzer page.

21. What happens if I attempt to Infuze an event into a Calendar Owner's calendar when they are not logged in?

For users that have selected "Allow Silent Infuzion", the event will not appear in the Calendar Owner's calendar until they have logged in. For users that have not selected "allow Silent Infuzion" the alert for a pending event will not activate until the user has logged in.

22. How do I infuze events into my Calendar Owner's electronic calendar?

When you see an event with the Infuzer icon on a website, simply click the icon. When the decision box displays listing all the Calendar Owners you are a Trustee for, select any or all of the Calendar Owners, and yourself if appropriate, that you want that particular event infuzed to, and then click the Infuze button. A confirmation will display, letting you know that your infuzion(s) was submitted. Depending on how the owner has set the "Allows silent infuzion" option on the Trustees page, the event will be infuzed into the owner's calendar automatically, or the owner will receive an email, asking if the infuzion should be accepted or declined.

23. Can I infuze events for premium services, such as AccuWeather forecast and sports schedules, with Personal Assistant?

No. Events for premium services, which include continual updates/changes, cannot be infuzed by Personal Assistant at this time.

24. How do I delete a Calendar Owner or Trustee and what is the difference between disabling and removing?

When you click the Disable link in the Modify Account column for a username/email address on either the Your Trustees or Your Calendar Owners page, administrative rights for the Trustee/Calendar Owner will be made temporarily inoperative, and a message will be sent automatically to the email address, advising the Trustee/Calendar Owner of your action. Additionally, the Disable link will be replaced by an Activate link, and the status of the username/email address will change from Active to Disabled on the Your Trustees/Your Calendar Owners page. To re-enable administrative rights after disabling them, simply click the Activate link for the username/email address on the Your Trustees/Your Calendar Owners page. The status of the username/email address will change from Disabled to Active, and a message will be sent automatically to the email address, advising the Trustee/Calendar Owner of your action.

When you click the Remove link in the Modify Account column for a username/email address on either the Your Trustees or Your Calendar Owners page, administrative rights for the Trustee/Calendar Owner will be made permanently inoperative, and a message will be sent automatically to the email address, advising the Trustee/Calendar Owner of your action. Further, all the information for the username/email address on the Your Trustees/Your Calendar Owners page will be deleted. To re-enable administrative rights after removing them, a Calendar Owner must initiate the nomination process again.