FAQs for Infuzer
Installing Infuzer
Using Infuzer
Travel-Specific Questions
Error Messages and Warnings
Uninstalling Infuzer
Using Personal Assistant
Installing Infuzer
Q: I am having some difficulty installing Infuzer. What are some of the most common installation issues and how can I avoid them?
A. The download and installation process takes just a few moments. To complete the process, it is recommended that you use
Internet Explorer as the browser of choice for the download. You must also disable your pop-up blockers or configure your pop-up blockers
to allow infuzer.com and dynamic.infuzer.com. The browser must have cookies, Active-X and JavaScript enabled.
If you followed these instructions but are still experiencing installation issues
and cannot find the solution in the following FAQs, please contact support at support@infuzer.com
Q: During installation, I received this error "Setup cannot continue because of the following error 8004007B. Please contact the Software Vendor or Try Again Later." What should I do?
A. An "8004007B" error means that you do not have administrative privileges to download or install programs onto your computer.
Please set your configuration to "administrator" or contact your IT Department for assistance.
Q: I work for a corporate IT department and we would like to install the Infuzer software on all computers within our organization. Is this in conflict with your Terms and Conditions regarding commercial use?
A. Enterprise deployment of Infuzer across multiple computers for non-commercial use within an organization is allowed under our EULA.
Any organization can download and use the Infuzer product free of charge for the purposes of entering date and time related information that
is being distributed by one of our licensed partners.
We define "COMMERCIAL USE" as any activity utilizing Infuzer for material or financial gain, particularly for the distribution of
information not offered by one of our licensed content providers. In other words, using the "Link Generator" or "Create Infuzions"
features to publish, post or distribute commercial messages is not allowed under our EULA.
Please feel free to load the Infuzer product onto the desktops of the computers throughout your organization. If this requires the
creation of an MSI installer for automated deployment we grant this ability and do not consider it to conflict with our "no reverse engineering"
clause.
Using Infuzer
Q: Can I use Infuzer with the Firefox/Netscape 7.1 browser?
A. We have not completed full support and compatibility for Firefox/Netscape yet, but Infuzer can work with this browser if you follow these steps:
If Infuzer is already installed on your computer:
When prompted, you must log in to Firefox/Netscape with the same user ID that you used the last time you logged in to Infuzer via Internet Explorer
on that particular computer.
Click this link to activate your Infuzer installation
under Firefox/Netscape 7.1 and stop the "plug in not detected" message from appearing.
If Infuzer is not already installed on your computer:
Go to this link to download the
Infuzer software.
Click the "A standard exe download" link to start the download process.
After the download process is complete, click
this link to activate your Infuzer installation under Firefox/Netscape 7.1
which will stop the "plug in not detected" message from appearing.
When prompted, you must log in to Firefox/Netscape with the same user ID that you used the last time you logged in to Infuzer via Internet Explorer
on that particular computer.
Note: If you want to use Infuzer to add an additional supported platform (i.e., Outlook, Palm, or Lotus) on your computer, you must install the
support for the second platform through the Internet Explorer browser. Please open your Internet Explorer Browser and Click "add support for
Infuzer" to get started adding a second platform.
Q: Can I use Infuzer if I use Microsoft Outlook Express for my email?
A. Infuzer cannot work with Microsoft Outlook Express because it does not have a calendar application.
Q: I'm having trouble configuring Infuzer for Lotus Notes.
A. Please click here for information on how to configure Infuzer for Lotus Notes.
Q: Why can't I click on URLs in my calendar entries?
A. If you are a Lotus Notes user, you should be aware that when you open any calendar entry to view the contents, Notes opens it into edit mode.
In this state, the URLs are not live. To toggle out of edit mode and enable the URLs, press CTRL+E. For all other calendar platforms that Infuzer
supports, the URLs should always be live.
Q: Does Infuzer have any plans to support web-based calendars?
A. Infuzer is always looking to support the most popular calendar platforms and we may make Infuzer compatible with certain web-based calendars
in the future. Stay tuned!
Q: If I'm behind a firewall, can I still use Infuzer?
A. Infuzer can operate through most firewalls. Try registering normally first. If that doesn't work, make sure you remember the login details
you first entered when you registered, and then Download the Infuzer Client.
Q: What should I do if my weather forecast isn't working?
A. Please go to the Weather Subscription Page and make sure you are subscribed to
the location of your choice. If you are subscribed but still get no weather, try unsubscribing and selecting your weather location again.
If you have re-subscribed and still have no weather forecasts, please email support@infuzer.com.
Q: How can I use Infuzer with other electronic devices such as Blackberry?
A. Infuzer is designed to interact directly with your computer's desktop calendar of choice. When an event is added to your calendar, it will be
treated the same as all other calendar entries and will synchronize with your Blackberry or handheld device in the same manner as all of your other
appointments on your desktop calendar.
Q: I have duplicate records in my calendar. How can I get rid of them?
A. Duplicate entries usually mean that your Infuzer calendar synchronization component became corrupted in some way. This usually occurs when a
user has uninstalled and re-installed Infuzer. When this occurs, all entries in a users calendar that were present prior to the uninstall
procedure have become disassociated with the Infuzer database and will need to be manually deleted. If you have many events that you wish
to delete and your calendar platform of choice is Outlook, there is an easy way to manage your calendar entries.
From your Outlook Calendar page select VIEW -> ARRANGE BY -> CURRENT VIEW -> BY CATEGORY and then click the "+" next to "Categories: Infuzer events"
to expand the category and manage your events.
Q: I am having problems getting the events to load. There is a brief flash and it seems to work, but I get no confirmation windows. What should I do?
A. Sometimes the confirmation window is hidden in the background, but you should see it listed in your task bar at the bottom of the screen. If you are still experiencing
issues please delete your temporary internet files, this usually clears up any issue. To clear your temporary internet files, select
Tools -> Internet Options -> General from your Internet Browser of choice and delete all "Temporary Internet Files".
Q: Why does Infuzer sometimes ask me to login again?
A. The most likely reason that a user is asked to log in is that they have deleted their cookies. Infuzer identifies users and associated account
information by using cookies. When users delete their cookies, they are automatically signed out of Infuzer.
Q: What are "cookies" and how does Infuzer use them?
A. Cookies are small text files that are stored in the user's browser by the Web server. Under the HTTP protocol, a server or a script uses cookies to detect
the Infuzer plug-in as well as keeping you logged in to Infuzer. The website accesses cookie information whenever you Infuze an event or
visit the Infuzer web site. Infuzer actually uses two cookies: a user cookie and a program cookie. If you have deleted the cookies will continue to receive various prompts
until you reset both cookies. To reset the cookies: login to Infuzer to reset the user cookie, and
click this link to re-set the program cookie.
Q: What is an event.fuze file and why does it sometimes appear when I try to infuze an event?
A. The event.fuze file is a text file with the actual event information to be added to your calendar. Generally you will not be asked
to "open or save" the file because it is seamlessly added to your calendar through the Infuzer program. If you receive the "open or save"
prompt, you have most likely uninstalled the Infuzer program from that computer and must re-download it to be able to seamlessly add events
to your calendar. Click here to re-install Infuzer.
Q: Why does Infuzer always begin to run when I start my computer and then continually run in my system tray?
A. Infuzer will always begin to run upon starting your computer because it must be running to synchronize your Infuzer-added events with our
database. This is an integral feature to assure that event updates are not missed.
Several options do provide the ability to temporarily disable the sync process during the day. Right click the Infuzer system tray icon in the lower-right corner of the screen
and select "exit" to close the Infuzer program. Or, you can right-click the Infuzer system tray icon, select "Preferences" then choose "Advanced" to select
the desired time for sync. The minimum is once a day or "upon start-up."
Q: How do I add support for a second calendar platform?
A. To add support for another calendar platform please use this link
Add Support for another calendar platform.
Q: How do I change which of my supported calendars I would like to be the destination for my Infuzer events?
A. To be able to select another calendar as your Infuzer event destination, please make sure that you have the required support for that calendar platform (Outlook, Palm, Lotus). To check this:
Right-click the Infuzer icon
Select Preferences
Click the down arrow and make sure that your calendar type is shown in the drop down menu.
If you need to add support for a different platform,
use the link.
Once you are sure that your platform has the required files, you can choose and modify the destination for Infuzer events by following these simple
instructions:
Right-click the Infuzer icon
Select Preferences
Click the down arrow
Select the desired calendar platform
Click OK, or if you need to define which calendar will act as the destination under a specific platform, please click "configure" instead of OK and then
choose the destination from the next screen.
Q: How do I change my account settings, password or recover a forgotten password?
A. These details are found on your account settings page at this link:
Manage Your Account Settings. If you cannot reach this link because you are
not logged in and have forgotten your password, please enter your email address and type something in the password field located in the
yellow box to the right of the register page. Then click "Sign In" and click "Forgotten password" from that page to receive your
password via e-mail.
Alternatively, you can recover you password at this link:
Recover Lost Password.
Q: Infuzer is putting the events on my Outlook calendar as "tentative". I need to change that to "busy". How can I do this?
A. Outlook users can choose and modify the designation for Infuzer events by following these simple instructions.
Right-click the Infuzer icon
Select Preferences
Click on "Configure"
Select the desired designation from the drop down menu
Click OK
Q: I am using Internet Explorer 7 and Personal Assistant does not seem to be adding events to my calendar, what should I do?
A. In order for Personal Assistant to correctly process events using Internet Explorer 7, users will need to identify Infuzer as a trusted site and make a change in their Internet Browser Security Settings which will apply only to Infuzer event processing. This will not affect your security settings for any other sites on the internet.
To adjust IE's security levels, follow the instruction below:
- Launch Internet Explorer.
- From the Tools menu select 'Internet Options'
- Click the Security tab.
- Under "Select a Zone to view or change security settings" please select "trusted sites"
- Click on the "Sites" button and uncheck the box "Require server verification (https:) for all sites in this zone"
- Type in the domain name "infuzer.com" and click the "Add" button.
- Type in the domain name "dynamic.infuzer.com" and click the "Add" button.
- Click "OK"
- Next please click "Custom Level"
- Scroll down to the heading "Downloads" and change the setting "Automatic Prompting for File Downloads" from "disable" to "enable".
- Click "OK"
Travel Specific Questions
Q: When I modify my travel plans and then re-download my itinerary, why does it sometimes to revert back to my original travel plans?
A. Infuzer is designed to synchronize your Infuzer-added calendar itinerary details with our database at regular intervals to ensure that you
always have the most up to date and accurate information. In some cases, our content partners do not update our database with the
new information. We are currently working with our partners to develop a better method for them to submit their updated itinerary data.
Q: How does Infuzer handle time zones for travel itineraries?
A. Infuzer is designed to handle time sensitive travel information and manage it correctly across global time zones during travel. Each entry in
your calendar is the result of an independent Infuzer event (form) created specifically for that travel segment. Within that event, Infuzer
is structured to read and adjust the time in the calendar using the segment's Greenwich Mean Time (GMT) offset, as well as the computer's time zone setting. To
correctly create Infuzer events, the Start and End times need to be based on the segment duration and have the GMT offset for the originating
city added.
The creation of these Infuzer events are the responsibility of our licensed partners. These partners typically derive the segment's
time information directly from an airline reservation system or traveler's itinerary record, in which the departure and arrival times are listed in
local time. When this raw data is used as the source for creating the Infuzer event, the air segments will enter into your calendar in
"absolute time" and will incorrectly move within your calendar as the time zone setting on the computer is modified during travel.
An Infuzer event also encounters an issue with "absolute time" when traveling from the east to the west on a segment of less than the time zone
differential (the end time would then occur before the start time).
To add to this complexity, different travelers manage their electronic calendars in different ways when they travel. Some change only the time,
while others change the time zone setting and some people do not change their clocks at all.
Q: Which segments from my itinerary will be displayed in my desktop calendar when I infuze an itinerary?
A. Infuzer provides our licensed partners with the ability to configure any of the time or date sensitive segments that can be added
to your calendar. If a particular segment such as rail or hotel does not transfer over, please contact the travel information provider and
request that they consider enabling those segments. Alternatively, because we try to encourage our partners to use "best practices" in providing
the Infuzer services, send us a note at info@infuzer.com and let us know what you would like to see included
by a particular travel information provider.
Q: What happens to my itinerary in my calendar if my itinerary changes?
A. At this time no modifications are made in your calendar unless you re-visit and re-download the itinerary from your travel information provider.
In some cases, our content partners do not update our database with the new information so the information may revert to the original
travel information upon synchronization with our database. We are currently working with our partners to develop a better method for them to submit
their updated itinerary data.
Error Messages and Warnings
Q: I received an error message, what should I do?
A: Please look below for the solution to the error message you have received. If your specific error is not addressed, please send an email to
support@infuzer.com with the following information and we will gladly assist you:
What website are you trying to add information from?
What browser are you using, including version?
What operating system (Windows XP? Macintosh OS X)?
What Calendar System you are using
A detailed description of the problem you are having
A screenshot showing the error message
Q: I keep getting a window that advises that a program is trying to gain access to my address book in Outlook. Why does Infuzer keep trying to access my Outlook contact list?
A. Rest assured that Infuzer is not trying to access your address book. What you are experiencing is a security feature that Microsoft introduced
as part of their ongoing battle against viruses. It is associated with the "Object Model Guard" as part of the Outlook E-mail Security Update
and will not compromise your personal information. Most instances of Outlook no longer trigger this message, but if you still experience it,
please check your settings within Outlook.
To check your settings in Outlook go to: Tools -> Options -> Security -> Security Zones. Then select "Internet" from the drop-down box.
Q: I get this error message: "The custom form could not be opened. Outlook will use an Outlook form instead. The Object does not support the requested action." How can I stop this?
A. The "Custom Form" error you are receiving is a Microsoft Outlook generated error. It is a known issue for them. If you click the attached link,
you will be taken to an article which explains the problem and gives a resolution at the bottom of the page:
Microsoft knowledge base 251415.
Q: I get this error message: "RPC Server Unavailable." What does this mean?
A. This error is becoming less common due to the widespread adoption of installing Microsoft Service Packs. A hot fix was included in several of the
past updates.
If you have not chosen to run the Microsoft Service Pack upgrades; then a supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. The information can be
found at Microsoft RPC Error Help.
Q: I get this error message: "COULDN'T DETECT INFUZER PLUG IN." What should I do?
A. Look for this link at the bottom of the error box: "restore it and continue with the process."
Click the link. The event confirmation window should appear, enabling you to add the event to your calendar. If you have already closed the
error message, you can click this link
to restore the cookie.
After you restore the cookie, close any additional message boxes from Infuzer (including the "once your event has appeared" box). Return to the
page that has your event download of choice to enter it into your calendar.
Q: I get an error message that tells me to "send a log file to Infuzer.com, LLC." but the log file is automatically removed before it is sent, due to company policy prohibiting zip files from being sent across the Internet. What should I do?
A. If the .zip log file is being stripped, please e-mail the following information to support@infuzer.com:
The website you were downloading the event from
The type and version of web browser
The Calendar Platform and version you are attempting to download to
Q: I get this error message: "Array index out of bounds" when trying to download an event to my calendar in Outlook. What should I do?
A. Generally, this error occurs when you are trying to install Infuzer directly from the weband it loses connection somewhere during the download. Try to install
Infuzer using this link: Standard Infuzer Install File then save the file to your hard
drive and then run the install program from there.
Q: I am getting an error box which reads "Unable to Connect to your chosen calendar at this time." What should I do?
A. While this is an uncommon occurrence, some virus protection programs are deleting a section of the Infuzer program. Until this issue
is resolved, all you need to do is to reinstall the missing portion of the program by clicking here:
re-install Infuzer.
Q: I am getting a message from my virus protection program identifying Infuzer as a suspicious script. What should I do?
A. While Infuzer poses no threat to any part of your system, some virus protection programs consider any script that runs through the Outlook
Calendar component to be considered "suspicious". This is no cause for concern, just click on "allow this script the entire time" and you will
have no further problems with the Infuzer program.
Uninstalling Infuzer
Q: How do I uninstall Infuzer?
A. The procedure to uninstall Infuzer varies depending on which operating systen you use. Generally speaking, use the Control Panel within Windows (often from the Settings option in the Start menu).
Select Add/Remove Programs. Then highlight Infuzer and select the option to remove the program. If for some reason you can
not successfully remove Infuzer from the Control Panel you may use the uninstall link below.
To uninstall Infuzer, please go to this link.
Select "Open" or "Run"
Infuzer starts the installation process; but will then give you the option to "Remove Infuzer" or "Add Calendar Support".
Select "Remove".
Using Personal Assistant
Definitions for Personal Assistant
- What is Personal Assistant?
- What is a Calendar Owner?
- What is a Trustee?
- What does it mean to nominate a Trustee?
- Why does the Username and e-mail address column show a Trustee as *not registered*?
Calendar Owner/Trustee Set Up
- How do I nominate a Trustee?
- Does a Trustee have to be an Infuzer user?
- How will I, a Calendar Owner, know whether a Trustee accepts or declines my nomination?
- What is the "Cancel" link for in the Modify Account column on the Trustees page?
- What happens when I accept a nomination to become a Trustee?
- If an Infuzer user has nominated me as a Trustee, can I nominate that user in return?
- Is there a limit on how many Trustees I can nominate?
- What happens when I decline a nomination to become a Trustee?
- What happens if I change my mind after replying to the email nominating me as a Trustee? Can I reverse my decision?
- I know that an Infuzer user nominated me to become a Trustee, but I haven't received the nomination email.
- Why does my user name need to be the same as my email address?
- Can I change the password I received in the nomination email?
- How do I add a Calendar Owner?
Using Personal Assistant
Note -- For the Personal Assistant feature to function, it is necessary for both the Trustee and the Calendar Owner to be logged in to Infuzer.
- How do I know if I am logged in to Infuzer?
- What happens if I attempt to infuze an event into a Calendar Owner's calendar when they are not logged in?
- How do I infuze events into my Calendar Owner's electronic calendar?
- Can I infuze events for premium services, such as AccuWeather forecast and sports schedules, with Personal Assistant?
- How do I delete a Calendar Owner or Trustee and what is the difference between disabling and removing?
- What happened to the "Allow Silent Infuzion" option for Trustees?
Q: What is Personal Assistant?
A. Personal Assistant is a feature that allows you, as an Infuzer user and an electronic Calendar Owner, to designate and authorize someone
(known as a Trustee) with the ability to infuze events from another location directly into your calendar. A Trustee can be an assistant,
team member, family member, or trusted friend, or it can be your work or personal email account. It is an individual whom you trust completely
to use discretion and thoughtfulness when it comes to your most precious commodity - your personal and professional time. Personal Assistant is
unique in that it gives Calendar Owners and their Trustees a powerful and efficient communication tool that bridges and integrates scheduling of
both personal and professional activities.
Q: What is a Calendar Owner?
A. A Calendar Owner is an Infuzer user who designates and authorizes someone (known as a Trustee) with the ability to infuze events from another
location directly into their electronic calendar.
Q: What is a Trustee?
A. A Trustee is someone whom an Infuzer user designates and authorizes with the ability to infuze events from another location directly into the user's
electronic calendar.
Q: What does it mean to nominate a Trustee?
A. Nominating a Trustee means giving administrative rights to that person to infuze events directly into your electronic calendar.
Q: Why does the Username and e-mail address column show a Trustee as *not registered*?
A. *not registered* is a reference assigned to a Trustee who has not yet downloaded and registered the Infuzer software. You may want to advise
the Trustee about your nomination to be a Trustee. The Trustee's user name and email address will display and the status will change from "Waiting
for authorization" to "Active" after the Trustee has installed Infuzer and accepted your nomination.
Q: How do I nominate a Trustee?
A. To nominate a Trustee, go to your "my infuzer" on the Infuzer website. Under the "Features"
heading, click Personal Assistant. Click the My Trustees link. Under the "Add new Trustee" heading, type the email address of person whom you want
to add as a Trustee, and then click the "Add Trustee" button. A message will be sent automatically to the email address, inviting the person to
become a Trustee. The Trustee's email address will also be used as their user name for the Infuzer website.
Q: Does a Trustee have to be an Infuzer user?
A. A Trustee doesn't have to be an Infuzer user at the time of nomination. When a Calendar Owner nominates a Trustee, the Trustee receives an email
with an invitation to become a Trustee and a request to activate an Infuzer account using an assigned username and password. The Trustee will use
this user name/email address and password to log in to the Infuzer website in the future. This page also contains a button for downloading Infuzer.
Clicking this button starts the installation of the software. After the Trustee has installed the Infuzer software, they will be an Infuzer user.
After registering, new users can change/modify their passwords on the my account
page.
Q: How will I, a Calendar Owner, know whether a Trustee accepts or declines my nomination?
A. When you nominate a Trustee, the Trustee receives an email nomination to accept or decline the right to infuze events into your electronic
calendar. Whether the Trustee accepts or declines your nomination, you will receive an email notification informing you of the decision.
Note - The email confirmation or decline message will be sent to the email address you use as your username. Please make sure you are currently
using a valid email address as your username. To check your account details or to correct your email address, go to
edit account
Q: What is the "Cancel" link for in the Modify Account column on the Trustees page?
A. While you are waiting for a Trustee to respond to your nomination, there is a Cancel link in the Modify Account column for that Trustee on the
Trustees page. If you want to withdraw your nomination, click the Cancel link. The Trustee is deleted from the page, and a message will be sent
automatically to the email address, advising the pending Trustee of your action.
Q: What happens when I accept a nomination to become a Trustee?
A. The Calendar Owner who nominated you will receive an email stating that you have accepted the nomination. As a Trustee, you will have
administrative rights to infuze events directly into the Calendar Owner's electronic calendar.
Q: If an Infuzer user has nominated me as a Trustee, can I nominate that user in return?
A. Yes, you can nominate that Infuzer user as a Trustee.
Q: Is there a limit on how many Trustees I can nominate?
A. No, there is no limit to the number of Trustees that may be nominated.
Q: What happens when I decline a nomination to become a Trustee?
A. The Calendar Owner who nominated you will receive an email stating that you declined the nomination. If you decline a nomination to become a
Trustee, you will not receive administrative rights to infuze events into the Calendar Owner's electronic calendar.
Q: What happens if I change my mind after replying to the email nominating me as a Trustee? Can I reverse my decision?
A. Yes, Infuzer permits you to reverse your initial decision. Simply retrieve the original nomination email and reply with your new decision. A message
will be sent automatically, advising the Calendar Owner of your action.
Q: I know that an Infuzer user nominated me to become a Trustee, but I haven't received the nomination email.
A. The Infuzer user may have entered an incorrect email address for you during the nomination process, or your email service provider may have
delivered the nomination email to a junk or spam folder in your mailbox. If more than an hour has passed and you cannot find the nomination in any
of your mail folders, contact the Infuzer user who nominated you. Verify your email address with the user and ask them to nominate you again.
Q: Why does my user name need to be the same as my email address?
A. The intention of having your user name the same as your email address is to streamline the registration process and ensure that your login name is
unique. Infuzer.com, LLC. needs to hold and use this information in order to verify your identity and provide you with the Infuzer service.
We will not sell or share your email address or other account information with any third party marketers. We may, however, periodically send you
important product updates, platform support information, enhanced features descriptions, critical functionality issues, etc. Refer to our
Privacy Policy on the website for any additional
questions regarding information collection.
Q: Can I change the password I received in the nomination email?
A. Yes. The password in the nomination email is randomly assigned by the system for security purposes. Once you become an Infuzer user, you can
change the password to your preference. To change a password, go to the home page on the Infuzer website. Under the "my infuzer"
heading, click the "my account" link. On the account details page, click the
"Change account details" link. On the Manage your account details
page, click the "change password" link. Fill out the form on the Change your password page and click the Update Password button.
Q: How do I add a Calendar Owner?
A. You cannot add a Calendar Owner. You become a Calendar Owner automatically when nominating a Trustee.
Q: How do I know if I am logged in to Infuzer?
A. After downloading Infuzer, a user automatically remains logged in, unless and until they delete their Internet cookies. There are two ways to
determine whether you are logged in. First if you are not logged in and are attempting to infuze an event from a partner site, you will receive the "register for Infuzer"
window. Secondly, if you visit infuzer.com and the yellow "Sign in" box appears on the right side of the page.
Q: What happens if I attempt to infuze an event into a Calendar Owner's calendar when they are not logged in?
A. The event will appear in the Calendar Owner's calendar once they have logged in and the Infuzer application has synced with their account.
Q: How do I infuze events into my Calendar Owner's electronic calendar?
A. When you see an event with the Infuzer icon on a website, simply click the icon. When the decision box displays lists all the Calendar Owners
you are a Trustee for, select any or all of the Calendar Owners, and yourself if appropriate, that you want that particular event infuzed to,
and then click the Infuze button. A confirmation will display, letting you know that your infuzion(s) was submitted.
Q: Can I infuze events for premium services, such as AccuWeather forecast and sports schedules, with Personal Assistant?
A. No. Events for premium services, which include continual updates/changes, cannot be infuzed by Personal Assistant at this time.
Q: How do I delete a Calendar Owner or Trustee and what is the difference between disabling and removing?
A. When you click the "Disable" link in the Modify Account column for a username/email address on either the Your Trustees or Your Calendar Owners page,
administrative rights for the Trustee/Calendar Owner will be made temporarily inoperative, and a message will be sent automatically to the email
address, advising the Trustee/Calendar Owner of your action. Additionally, the Disable link will be replaced by an Activate link, and the status of
the username/email address will change from Active to Disabled on the Your Trustees/Your Calendar Owners page.
To re-enable administrative rights after disabling them, click the Activate link for the username/email address on the Your Trustees/Your Calendar Owners page.
The status of the username/email address will change from Disabled to Active, and a message will be sent automatically to the email address, advising the
Trustee/Calendar Owner of your action.
When you click the Remove link in the Modify Account column for a username/email address on either the Your Trustees or Your Calendar Owners page,
administrative rights for the Trustee/Calendar Owner will become inoperative (unless the Calendar Owner initiates the nomination process again)
, and a message will be sent automatically to the email address, advising the Trustee/Calendar Owner of your action.
Further, all the information for the username/email address on the Your Trustees/Your Calendar Owners page will be deleted.
To re-enable administrative rights after removing them, a Calendar Owner must initiate the nomination process again.
Q: What happened to the "Allow Silent Infuzion" option for Trustees?
A. We removed this option to ensure that the most up to date information was being received into the Calendar Owner's calendar.
|
